The purpose of this online service is to provide you with trusted information from Australian Truffle Traders.
If you contact us we will collect the email address you nominate and any other identifying information you provide, such as a name or phone number.Please do not give us other personal or sensitive information.Other than circumstances such as unlawful activity or serious threats to health and safety, we do not share Personal Information with others. You may opt out of further contact from us at any time.
How we protect your Personal Information
This online service is hosted in secure, accredited facilities. To help protect the privacy of data and personal information we collect and hold, we maintain physical, technical and administrative safeguards. We have put in place systems to safeguard the information you provide to us. We will never provide access to our databases to any third party, except to the extent necessary to conduct the operations of our organisation including but not limited to Mailchimp, Dropbox and our online banking systems.
We train our employees about the importance of confidentiality and maintaining the privacy and security of your information. Access to your Personal Information is restricted to employees who need it to provide benefits or services to you.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
PLEASE READ THESE TERMS AND CONDITIONS OF USE & PRIVACY STATEMENTS CAREFULLY BEFORE USING THIS WEBSITE
By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to Australian Truffle Traders and “You” and “Your” refers to you, the shopper, visitor or person using our website.
AMENDMENT OF TERMS
We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and Australian Truffle Traders rights and obligations to each other.
LIMITATION OF LIABILITY
It is an essential pre-condition to you using our website that you agree and accept that Australian Truffle Traders is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.
It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
COMPETITION AND CONSUMER ACT
For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), Australian Truffle Traders liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.
You must be over 18 years of age to use this website and to purchase any goods or services.
DELIVERY OF PHYSICAL GOODS
Australian Truffle Traders uses Australia Post and/or other reputable courier companies to deliver physical goods.
Deliveries are processed promptly upon receipt of full payment. Delivery usually takes between 1 and 3 days but may take longer, depending on the delivery location and the delivery company chosen. Australian Truffle Traders is not responsible for goods that are either damaged in transit or not received. Damaged or lost orders should be resolved with Australia Post or the courier company directly and Australian Truffle Traders will assist in the investigation where possible. Replacement of damaged or lost items is made at the discretion of Australian Truffle Traders
RETURNS AND REFUNDS
The Australian Truffle Traders handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. We cannot exchange goods or refund purchases due to their perishable nature unless an incorrect order has been despatched.
Should you wish to request a refund, you must notify us within 1 day of delivery with a valid reason. Refunds are made at the discretion of Australian Truffle Traders.
LINKS TO OTHER WEBSITES
Australian Truffle Traders may from time to time provide on its website, links to other websites and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between Australian Truffle Traders and the owners of those websites. As such Australian Truffle Traders takes no responsibility for any of the content found on the linked websites.
Australian Truffle Traders website may contain information provided by third parties for which we accept no responsibility whatsoever for information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.
To the fullest extent permitted by law, Australian Truffle Traders absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. Australian Truffle Traders gives no warranty that the goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.
Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.
It is your sole responsibility and not the responsibility of Australian Truffle Traders to bear any entire costs of repairs or correction.
The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.
Australian Truffle Traders does not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.
DISCLOSE YOUR INFORMATION
Australian Truffle Traders may be required, in certain circumstances, to disclose information in good faith and where the company is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of Australian Truffle Traders, its customers or third parties.
COPYRIGHT, TRADEMARK AND RESTRICTIONS OF USE
This website contains material which is owned by or licensed to Australian Truffle Traders. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.
Australian Truffle Traders expressly reserves all copyright and trademark in its website and in all documents and information on its website and reserves the right to take action against you if you breach any of these terms.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
These terms and conditions represent the whole agreement between you and Australian Truffle Traders. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.
EXCLUSION OF UNENFORCEABLE TERMS
Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.
FOOD OR CATERING
The information contained in this website is for general information purposes only and is not meant to substitute professional dietary advice or treatment. If you have or suspect you may have allergies or medical issues which may be affected by certain foods, or, after taking any of our products, find you may have or be experiencing side effects, you should promptly contact your health care provider. Any statements regarding dietary supplements are to be used at your discretion and are not intended to diagnose, treat, cure or prevent any disease.
This agreement and this website are subject to the laws of Australia. If there is a dispute between you and Australian Truffle Traders that results in litigation then you must submit to the jurisdiction of the courts of Western Australia.
DISCLOSURE OF YOUR INFORMATION
We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, yvci.com.au may use your Personal Data to protect the rights, property or safety of Australian Truffle Traders, its customers or third parties.
If there is a change of control in one of our businesses (whether by merger, sale, or otherwise), or a sale or transfer of its assets, customer information, which may include your Personal Data, could be disclosed to a potential purchaser under an agreement to maintain confidentiality, or could be sold or transferred as part of that transaction.
And finally we would only disclose your information in good faith and where required by any of the above circumstances.
Australian Truffle Traders does not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety, its customers or third parties or if required by law.
Australian Truffle Traders strives to ensure the security, integrity and privacy of personal information submitted to our website.
GENERAL DELIVERY TERMS
Australian Truffle Traders takes great care with your order to ensure it arrives in the best possible condition and while we take no responsibility for damaged goods, we do all we can to avoid this.
We supply and despatch our products to selected addresses in Australia only through the AusPost Express eParcel Service.
Deliveries will be booked on business days and despatched twice weekly, Mondays and Tuesdays. Deliveries to capital cities will usually be delivered within 2 – 4 business days.
We may decide to hold deliveries during particularly hot periods.
We highly recommend supplying a business address or post office box where possible.
The delivery driver will need to obtain a signature, or leave a card if you are not in attendance, advising that the parcel is awaiting collection at the local Post Office.
A flat fee of $30 is charged to cover postage and handling.
Australian Truffle Traders cannot exchange goods or refund purchases due to their perishable nature unless an incorrect order has been despatched. Requests for a refund must be notified to Australian Truffle Traders within two days of delivery with a valid reason. Refunds are made at the discretion of Australian Truffle Traders.
LOSS AND DAMAGE
All risk of loss or damage to the goods passes to the customer once goods are despatched.
If an order is lost in transit, orders will not be replaced until such time as the original order has been located and returned to Australian Truffle Traders.
Australian Truffle Traders cannot accept liability for any loss or damage due to late delivery.
Australia Post will do their best to handle your order with care. However, given the perishable and fragile nature of your order and the fact that they don’t have a fragile parcel service; Australia Post cannot take responsibility for products that may have been affected by temperatures and deliveries that haven’t met their delivery service standards.
It is the obligation of the customer to ensure the recipient’s delivery address is correct.
Failure to provide the correct delivery details may result in incorrectly delivered goods or undelivered goods without compensation and we accept no liability for incorrectly delivered or undelivered goods.
For business, school and hospital addresses, we accept no responsibility for delivered items that are redirected to the mailroom, front desk, reception, or elsewhere.
Australian Truffle Traders uses Australia Post Express Post eParcel Service to deliver orders. Knowing the whereabouts of your delivery brings you peace of mind. A unique barcode is assigned to your order and then scanned and tracked all the way through its journey, from lodgement to ‘in transit’ and arrival at the terminating Deliver Centre, and then another scan is done at the point of delivery and or when it is carded to the Post Office.
To track your order, simply enter the consignment or barcode number found texted to your nominated mobile phone number, in the online tracking tool or call 13 POST (13 76 78).
If you would like any further clarification on our postage and handling, or further information on how to track the status of your order, please contact us at Australian Truffle Traders